ISO 20000:2005 the first International Standard for IT Service Management
ISO/IEC 20000-1:2005 is based on the superseded BS 15000-2 and is the first International standard aimed at IT Service Management. According to the International Organization for Standardization (ISO) it may be used -
1. by businesses that are going out to tender for their services;
2. to provide a consistent approach by all service providers in a supply chain;
3. to benchmark IT service management;
4. as the basis for an independent assessment;
5. to demonstrate the ability to meet customer requirements;
6. to improve services.
The standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. To view the full article on this standard visit ISO’s website