Security Officer Training - New Course
Certificated by the National Open College Network (NOCN)
Suitable for any company wishing to operate security personnel must obtain a license from the Security Industry Authority (SIA). This is achieved by training the personnel in the subjects in the 16 modules detailed below:
Roles and Responsibilities
Duration: 2 hours
Aim:
To introduce the new security officer to the Industry and to identify their role
within it
Objectives:
By the end of the session learners will be able to:
- Define the key purpose of the security industry and its key players
- State the main objectives and qualities of a security officer
- Explain the importance of assignment instructions and control rooms
- List the equipment required by a security officer
- Define the term “confidentiality”
Customer Care and Social Skills
Duration: 2 hours
Aim:
To introduce learners to Customer Care and Social Skills
Objectives:
By the end of the session learners will be able to:
- Identify who customers are
- Explain the meaning of customer care
- List the six “golden rules“ for customer care
- Describe best practice in relation to customer care
- State what is meant by professional image
- Define types of behaviour
Equality and Diversity
Duration: 2 hours 15 minutes
Aim:
To introduce learners to Equality and Diversity
Objectives:
By the end of the session learners will be able to:
- Define the term Equality & Diversity
- State what is meant by the term ‘Values’
- Identify how values are formed
- Recognise examples of Prejudice, Discrimination and Stereotyping
- List relevant legislation
- Explain different types of Discrimination
- Describe what is meant by ‘Anti Discriminatory Practices’
Patrolling
Duration: 1 hour 15 minutes
Aim:
To familiarise learners with the basics of patrolling
Objectives:
By the end of the session learners will be able to:
- Outline the reasons for carrying out security patrols
- State the information required before carrying out a patrol
- List and explain the different types of patrol
- Identify the equipment needed for carrying out a patrol
- Explain the actions to be taken before, during and after each patrol
Access Control
Duration: 1hr
Aim:
To familiarise learners with the control of access to a site
Objectives:
By the end of this session learners will be able to:
- Define the purpose of access control
- List the different methods of access control
- List typical related duties to be performed in a reception area and at a gatehouse
- Explain what is meant by visitors from Statutory Agencies
Searching
Duration: 1 hour 30 minutes
Aim:
To develop learners knowledge and understanding of search procedures
Objectives:
By the end of the session learners will be able to:
- List the conditions that have to be in place before searching can be carried out
- Define the 4 P’s of searching
- Describe the different types of searches
- Describe the procedures for carrying out personal and vehicle searches
- State the actions to be taken in the event of a refusal to be searched
- Describe the typical search documentation
- State the actions to be taken when property is found
Security and Emergency Systems
Duration: 1 hour 30 minutes
Aim:
To develop the learners knowledge and understanding of the different types of security and emergency systems
Objectives:
By the end of the session learners will be able to:
- State the purpose of the different types of security systems
- Describe the principles of an electronic system
- Describe the main features of security and emergency systems
- Describe operator controls and indicators
- List the action to take in response to alarm activations
- Explain the meaning of the term ‘false alarm’
- Explain how security systems can help security officers in their job
Fire Awareness
Duration: 2 hours
Aim:
To introduce learners to the importance of fire safety awareness
Objectives:
By the end of the session learners will be able to:
- Explain the nature of fire
- List the three elements that must be present for fire to exist
- State the different classifications of fire
- Describe the different types of extinguishers & other types of fire fighting equipment
- Explain the actions to be taken upon discovering a fire
Health and Safety at Work
Duration: 2 hours 30mins
Aim:
To develop the learners knowledge of Health and Safety in the workplace
Objectives:
By the end of the session learners will be able to:
- Define the main areas of Health and Safety legislation
- Explain the responsibilities of the employer, employee and self-employed
- Identify typical hazards, risks and spillages
- Describe safety signs and signals
- Explain the term ‘Manual Handling’
- State the precautions to be taken against HIV, Hepatitis and other infectious diseases
- List the items of protective clothing that may be needed by the security officer
The Law
Duration: 2 hours 30 minutes
Aim:
To familiarise learners with the law and its relevance to the role of a Security Officer
Objectives:
By the end of the session learners will be able to:
- Explain the difference between civil and criminal law
- List the five types of evidence
- State the correct procedure to be used when dealing with a trespasser
- Explain relevant legislation and crimes
- Explain arrest procedures and the use of force
- Explain reporting procedures following a crime
- State the action to be taken when controlling evidence
- Explain the relevant article of the Human Rights Act
- State the implications of the Data Protection Act
Emergencies
Duration: 1 hour 30 minutes
Aim:
To familiarise learners with emergencies and emergency procedures
Objectives:
By the end of the session learners will be able to:
- Explain the term emergency
- List different emergencies and associated problems
- List the procedure for making 999 calls
- Describe how to deal with emergencies using the 4C’s
- Describe the role of the Security Officer in evacuations
- List the actions to be taken in the event of fire or bomb threat
Communications and Reporting
Duration: 1hr 45 minutes
Aim:
To introduce learners to the importance of Communications and Reporting
Objectives:
By the end of the session learners will be able to:
- Explain different types of communication
- Describe the correct use of radios
- List the different types of reports and registers
- Explain the reasons for raising a report and the content required
- State the basic techniques to be used in report writing
- Explain the use of a notebook
- Explain the content and importance of a hand-over
There are 12 basic modules detailed above, each taking approximately one quarter of one day. A final module on Conflict Management is a minimum of 7 hours delivery. It is recommended that the full course be delivered over five days to enable sufficient time for role plays, discussion and review of material.
Conflict Management - 4 modules
Duration: 7 hours
The Security Industry Authority has set out core competency training criteria for those requiring a licence to operate in the Security Industry. Communication and conflict management skills will form a key part of the training requirement. The training requirement for Door Supervisors and Vehicle Immobilisers in conflict management is 14 hours and it is anticipated that Security Guards will be required to complete a 7 hour programme.
The SIA specification for Communication and Conflict Management competency training requires the learning to be achieved through practical scenarios, which relate to the real issues faced in the sector.
For more information about this course call Malcolm Savage on 0870 438 2573.